Terms of Service & Livery Agreement

1. Agreement to Terms

By submitting a transportation booking request, accepting a dispatch fare quote, or utilizing the services of Addis Mobility Solutions LLC ("Company," "AMS," "we," "us"), the client, passenger, booking agent, facility coordinator, or brokerage entity ("Client," "Passenger," or "You") expressly agrees to be bound by the terms, conditions, and liability limitations set forth herein.

2. Service Classification & Scope of Care

Non-Emergency Ambulatory Service Only: Addis Mobility Solutions LLC provides scheduled Non-Emergency Medical Transportation (NEMT) and pre-arranged private livery transit.

3. Reservations, Fare Quotes & Pre-Authorizations

• Pre-Arranged Policy: All transportation is strictly pre-arranged in compliance with Massachusetts DPU livery regulations. We do not accept street hails or on-demand flag-downs.
• Stripe Pre-Authorization: Private bookings require a valid credit/debit card on file. Upon confirming your quote, a temporary pre-authorization hold is placed on your card. The transaction is finalized and auto-captured upon trip completion.
• Adjustments & Overages: Fares are subject to recalculated payout adjustments in the event of additional unscheduled intermediate stops, excessive wait times, or route diversions requested by the rider.

4. Grace Periods, Wait Time & Stop Meters

• Residential / Clinic Grace Period: Drivers will wait up to 10 minutes past the scheduled pickup time at no additional charge.
• Airport Pickups (Logan BOS): A complimentary 30-minute grace period applies to domestic flight arrivals, and 45 minutes for international flights, timed from official gate arrival.
• Extended Wait Time Billing: Wait time exceeding the complimentary grace period will be billed at our standard rate of $0.75 per minute ($45.00/hour) and added to the final trip ledger.

5. Cancellation & No-Show Policies

• Standard Cancellation: Cancellations made more than 2 hours prior to scheduled pickup time incur zero penalty.
• Late Cancellation: Cancellations made within 2 hours of scheduled pickup time are subject to a late cancellation fee equal to 50% of the quoted fare (minimum $25.00).
• Passenger No-Show: If a passenger fails to appear within 15 minutes of driver arrival and is unreachable by phone, the driver will be released and the trip will be billed at 100% of the authorized fare.

6. Passenger Conduct, Sanitation & Damage Fees

• Zero Tolerance: Smoking, vaping, illegal substance use, open alcohol containers, or abusive behavior toward drivers is strictly prohibited and results in immediate trip termination without refund.
• Sanitation & Spillage Fee: Bodily fluids, beverage spills, bio-waste, or excessive trash requiring professional vehicle detailing will incur a minimum $150.00 to $350.00 sanitation charge billed directly to the authorizing payment method.
• Vehicle Damage: Passengers and booking sponsors are legally and financially liable for intentional damage or destruction to vehicle upholstery, electronics, or equipment.

7. Limitation of Liability & Force Majeure

Addis Mobility Solutions LLC and its drivers are not liable for delayed arrivals, missed flights, rescheduled clinical appointments, or consequential damages resulting from acts of God, severe weather events (blizzards, floods), traffic accidents, unannounced road closures, mechanical failures beyond reasonable inspection, or passenger delays. In all circumstances, the Company's maximum financial liability is strictly limited to the total fare paid for the specific ride in question.

8. Governing Law & Jurisdiction

This contract is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any legal dispute or claim arising out of our transportation services shall be resolved exclusively in the state courts of Massachusetts.