HIPAA Compliance & Driver Safety Protocols

1. Commitment to Healthcare Privacy (HIPAA)

Addis Mobility Solutions LLC operates in full alignment with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH) standards, and Massachusetts state healthcare confidentiality statutes. When coordinating transportation for healthcare providers, clinical facilities, hospital discharge desks, or regional transit brokers (e.g., MTM, MassHealth networks), we implement administrative, physical, and technical safeguards to preserve the confidentiality of Protected Health Information (PHI).

2. Protected Health Information (PHI) Handling Safeguards

• Principle of Minimum Necessary Access: Drivers and field staff are granted access exclusively to routing-essential data (passenger name, contact phone, physical pickup address, and clinical destination). Specific medical diagnoses or treatment records are never broadcast over driver portals.
• End-to-End Encryption: All manifest transmission, dispatch schedules, and digital receipts are transmitted via TLS 1.3 encryption and stored in secure relational databases with restricted administrative access.
• No Physical Manifest Retention: Paper route logs containing passenger identifiers are strictly shredded or eliminated through digital-only dispatching.

3. Driver Vetting & Credentialing Standards

To ensure passenger safety, vulnerable adult protection, and full broker compliance, every driver in our fleet undergoes extensive pre-onboarding checks:

4. Vehicle Sanitation & Infection Control

In accordance with Massachusetts public health recommendations for clinical transport vehicles:

• High-touch contact surfaces (door handles, seat belts, armrests) are disinfected between passenger journeys using EPA-registered hospital-grade antimicrobial solutions.
• Vehicles maintain on-board bio-waste spill response kits, hand sanitizer dispensers, and auxiliary PPE.
• Daily pre-trip and post-trip multi-point mechanical and safety checklist audits.

5. Broker & Facility Business Associate Agreement (BAA)

Addis Mobility Solutions LLC executes standardized Business Associate Agreements (BAAs) with medical facilities, hospitals, and transportation brokers upon request. For compliance inquiries, credential audits, or COI requests, reach out directly to our dispatch desk.